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The Emergency Communications Department operates the City’s Combined Emergency Communications and 911 Center (ECC) located at the Robert W. Healy Public Safety Facility. The Center receives over 50,000 911 and other emergency calls and alarms annually and manages the coordinated dispatch of police, fire, emergency medical service (EMS) and other resources. ECC staff also handles over 165,000 non-emergency calls annually regarding quality-of-life issues related to noise, traffic, lost property and after-hours City information.

Emergency Telecommunication Dispatcher Preparation Guide

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