Complaints will be accepted from any source, whether made in person (125 Sixth St.), by mail, or over the phone (617-349-3384). You may also submit a complaint via e-mail.
The Professional Standards Unit, when it becomes aware of complaints or allegations against a department member, may conduct an independent investigation or may refer the complaint to the appropriate command for investigation to be reported back through channels.
The average case takes 30 to 60 days to complete, this would depend on the complexity of the case and availability of witnesses.
Once the investigation is concluded, a detective will notify you by mail of the findings.
The City of Cambridge also has a Police Review and Advisory Boardwhich will investigate complaints, review policies and make recommendations to the Police Commissioner. This Board is independent of the police department and is located at 51 Inman Street., Cambridge, 617-349-6155.