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organization in the United States.
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The United States Postal Service established the Cambridge Postal Advisory Council (CPAC) in 1991 to serve as a community resource in terms of offering the customers’ perspective on the nature and quality of mail delivery service and other postal services in the City of Cambridge.
CPAC’s primary goal is to monitor customer trends and field any complaints that may arise. In addition to serving as a vehicle for customer complaints, CPAC serves as a venue to assist the Post Office in the development and implementation of new programs.
As a governmental entity, the Massachusetts Public Records Law applies to records made or received by the City. Any information received through use of this site is subject to the same provisions as information provided on paper.
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