Consumers have rights under the Massachusetts Consumer Protection Law, Massachusetts General Laws Chapter 93A. If a consumer believes a business has violated their rights and engaged in some sort of unfair or deceptive practice, and after attempting to resolve the complaint with the merchant informally, he/she may decide to take legal action.
If you are unable to resolve a consumer complaint informally, you can file an action in Small Claims Court. This is an informal and inexpensive way to settle disputes when the complaint is $7,000.00 or less.
In order to file a lawsuit under the Consumer Protection Act (93A), the first step is to send a 30 day Demand Letter.
Before hiring a Home Improvement Contractor, review information on hiring a contractor, regulations, licensing information and more. Learn more at Home Improvement Contractor Information
Know your rights when you purchase a used car or lease a vehicle. The Lemon Laws will provide information on what remedies are available:
- Lemon Aid Law
- Used Car Lemon Law
- New and Leased Car Lemon Law
- Dealer's Guide to Used Vehicle Warranty Law
When Hiring a moving service you have rights and responsibilities. The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers of interstate moves and define the rights and responsibilities of consumers (shippers) and household goods carriers (movers). Learn more.
When you get Robocalls, there are some actions you can take. Learn more.
What to Know About Credit Freezes and Fraud Alerts