Information Sessions for Emergency Telecommunications Dispatcher Position July 22 & 29

The City of Cambridge Emergency Communications Department will be holding Informational Sessions for potential candidates on the open Emergency Telecommunications Dispatcher (ETD) position on Monday, July 22 and July 29, at 6 p.m., at the Robert W. Healy Public Safety Facility, 125 Sixth St., 1st floor Community Room. The informational sessions will begin with a brief presentation, followed by a Q&A with current ETD’s, and overview of the hiring process and employment benefits.

The Emergency Communications Department operates the City’s Combined Emergency Communications and 911 Center (ECC) located at the Robert W. Healy Public Safety Facility. The Center receives over 50,000 911 and other emergency calls and alarms annually and manages the coordinated dispatch of police, fire, emergency medical service (EMS) and other resources. ECC staff also handles over 165,000 non-emergency calls annually regarding quality-of-life issues related to noise, traffic, lost property and after-hours City information.

Learn more about this position with the Emergency Communications Department with the ETD Preparation Guide, which can help prepare candidates for the hiring, screening and testing for the position of Emergency Telecommunications Dispatcher (ETD) with the City of Cambridge.  ETDs provide public safety communications for fire, police, EMS, and utility services responding to emergency situations to assist citizens in need. The complexity of the role of the public safety dispatcher requires that candidates successfully complete a series of screening examinations to assess the abilities and aptitude for the job to be performed. The Emergency Communications Center (ECC) is staffed 24 hours a day, 365 days per year, and require staffing at all times.  

For more information, visit CambridgeMA.gov/ECD.